BUG: Onenote can't sync on Samsung Galaxy A71, A70 (with Android 10) and S10 Lite
the current OneNote Android App 16.0.12827.20234 can't sync Notebooks on the following Samsung Phones:
- Galaxy A71
- Galaxy A70 after Android 10 update
- Galaxy S10 Lite
Notebooks got allways the sync error codes 0xE000283C and "0xE000006B b6d09".
Steps to reproduce:
1. install Onenote from Play store on one of the Samsung Phones
2. Open Notebook either directly in Onenote App or by click a Notebook in Onedrive app and open it in Onenote Mobile App
3. Wait to see the Notebook icon is gray with a exclamation mark
4. tap on the 3 dots to see the sync errors
This also happen with old notebooks and with new created notebooks.
Damien
shared this idea
19 comments
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David Stamith
commented
It's a shame, so that means I won't be able to update ringtones on https://toquedecelular.com/
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Davis
commented
also means that ringtones after downloading at https://ringtonescloud.com/ also cannot be synced? It's correct?
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jelly
commented
Yes same issue with the s10 lite. At this rate I'm going to have to delete the app and use the online platform which is very annoying. PLEASE HELP!! Hope there is a possible fix soon!
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webby
commented
No, still not fixed on A70 (A7050 model). See my post here https://answers.microsoft.com/en-us/msoffice/forum/all/onenote-sync-wirh-samsung-a71-android-10/4547533c-6e35-40ed-9d5a-780976a6441a?rtAction=1592522656325&tm=1592523499296&auth=1&page=11
(Gretter10, June 19, 2020) -
Damien
commented
After last Samsung Update, Onenote works again. So check your phones to a new OS update.
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Damien
commented
This is the response to my last request:
Thank you for your response.
We already have started the investigation at our end. Talking about checking it on different devices on Android version 10 with the last security update for May it works fine and all Notebooks sync.
The issue seems to be with some specific devices like you said on your old device with Android version 9 it works fine. I will let you know about any progress which we make so let’s stay hopeful.
As of now we will have to wait.
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Ryan
commented
Same problem.Same error codes. Samsung A70, Android 10. Is a fix being worked on?
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Novaldi
commented
I have same issue on Galaxy S10 Lite (SM-G770F/DS) running Android 10.Using OneNote version 16.0.12827.20234. The sync doesn't work, it never complete. I already cleared the cache and data in the App Info, reinstalled the App via Play Store, and desperately factory reset my phone just to see if it can solve the issue. You can reproduce the issue by following the steps explained by Damien.
Strangely, the Sticky Notes can still sync flawlessly almost in real-time.All my phone (Galaxy S7 Edge running 8.0) and tablet (Galaxy Tab S2 running Android 7.0) can sync without problem with the latest update (16.0.12827.20234).
Version downgrade to (I tried 16.0.11126.20059) is the only way to make the OneNote works for me right now.
I hope the information helps and I really hope that the OneNote team can fix this bug quickly. Thank you OneNote team.
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Dave
commented
Same issue on A71.
0xE000283C error code is the most frequent one.
Some sections won't open at all showing "we couldn't open this section". But if they do, then most of the notes inthere will have "we can't display this page" or something along those lines. -
bill
commented
Same here, A71.
How IRRITATING!!! -
Anonymous
commented
Same problem - OneNote will not sync on A71, but works fine on older A7.
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Anonymous
commented
Samsung A70 after Android 10 update. Constant sync symbol on each notebook, never completes. Sometimes retrieves Sections/Tabs in a notebook but never retrieves the pages. Usually sync error code 0xE0000024, 0xE000283C or 0xE000006B ctctv(?)
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Şevket Karakaş
commented
Hello , I have the same problem . I bought my phone ( samsung A71) especilally to be used One note better than my old Sony Xperia X Compact and samsung note5 . Although on my old phones One Note is working , on my A71 not working and i bought it near to first month of this year but we are in the sixth month and the problem is still not solved yet .
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Anonymous
commented
I habve the same problem. No answer from microsoft support.
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Damien
commented
I have the same problem!
Also here is a big thread with people with the same problem: https://answers.microsoft.com/en-us/msoffice/forum/all/onenote-sync-wirh-samsung-a71-android-10/4547533c-6e35-40ed-9d5a-780976a6441a?rtAction=1591616547570&tm=1585572078826&auth=1&page=9and also more:
https://techcommunity.microsoft.com/t5/onenote/onenote-sync-error-with-samsung-a71-and-android-10/m-p/1406436 -
Anonymous
commented
Same issue with my Samsung galaxy A71. I purchased the phone 1 month ago and this has been happening ever since.
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sally blackwell
commented
I have the same problem on a Samsung A70. It used to work, but stopped syncing in early April 2020.
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Dorus Marchal
commented
Same issue here. Using Samsung A71 - with Android 10. This is an issue already for months!