How can we improve OneNote for Android?

OneNote on Android: How to remove Warning "connection may charge extra... turn on airplane"

Hi,

Since a few months, i have a Warning on Onenote (always when I use my normal mobile internet): "we noticed the connection you're on may charge extra. To turn off data usage, turn on Arplane mode in Settings".

The Warning civers one third of display (I have Motorolla Motto G4Plus).

The warning disappears when the mobile is connected to wifi.

How can I turn off this warning?

BR

Leon

51 votes
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    Leon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    24 comments

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      • David Naylor commented  ·   ·  Flag as inappropriate

        What's the point of these forums of the requests are ignored by MS. I would also like to get rid of this annoying banner. It's a turn off for using the app.

      • Wolfgang Greska commented  ·   ·  Flag as inappropriate

        Same problem with size, and the message is definitely wrong. My sync option is set to “wifi only“, I am not using wifi, so no costs should appear if onenote works correctly.

      • Svein Ingebrigtsen commented  ·   ·  Flag as inappropriate

        Dear Microsoft, how can it be that big an issue to disable this message. On a metered connection, typically on vacation and such, OneNote - on of your biggest and most popular apps, becomes nearly unusable. I cannot understand why? And this is not a new problem! First user voice over a year back.

      • Der motorang commented  ·   ·  Flag as inappropriate

        The warning eats half of my screen even if I set my sync option to "WIFI only". This is ridiculous!

      • Der motorang commented  ·   ·  Flag as inappropriate

        Sadly enough over half a year later we are still bothered with that annoying and undismissable message. I use free roaming inside the EU, this is plain ridiculous! Come on ...

      • Anonymous commented  ·   ·  Flag as inappropriate

        How can I take out this warning? It's really disturbing me... i can't use the app now.

      • Martin commented  ·   ·  Flag as inappropriate

        A dismissable notice should be sufficient. Please let us remove this message..

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'm also getting this problem with a Samsung Galaxy A5 2017. I'm based in the UK but currently away in France, where there's no extra charge for data use. It's a huge nuisance - please, someone, let us get rid of it.

      • Gregory commented  ·   ·  Flag as inappropriate

        Same here, using Samsung A5 2017 with Android v7.0
        The warning should either be dismissable or it should be possible to stop the app checking the bearer (i.e. WiFi or 3G) via the Settings menu.

      • Michael commented  ·   ·  Flag as inappropriate

        Another vote for getting the option to dismiss this message.
        My phone thinks it's roaming (it's a Huawei P10). It's not but I live with the R up in my status bar. So I presume that's where OneNote gets the info from. Fair enough.

        BUT LET US ACKNOWLEDGE THE WARNING to remove it. It doesn't take 33% of my screen. More like 10% which is still too much.

      • SW commented  ·   ·  Flag as inappropriate

        This is a bug not a feature. Please use the standard swipe to remove the warning; If MS thinks it's worth reminding every time oneNote is open, so be it, but please make the warning simply removed by a left swipe.
        Thanks1

      • Derick Campbell commented  ·   ·  Flag as inappropriate

        Whomever thought having a OneNote message about data charges cover 1/3 of the screen that CANNOT BE DISMISSED needs to be removed from the product group please. Hang your heads in shame. This message appears even when it is not accurate. Do you want us to switch to EverNote or Google Keep? Come on dev team, get it together.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Just received the following comment on my Thread in Microsoft community - but can not reach it online:
        Millerlite14 has replied to your question OneNote on Android: How to remove Warning "connection may charge extra... turn on airplane" in Microsoft Community.

        Link to the Uservoice, for those that happen upon this by searching. I added my comment with details of my device and the problem.
        Romel, this is a UX bug introduced by the latest update. I'm pretty upset about this for a few reasons:
        1) I am a normal user trying to use the app on my PHONE, and it's absolutely ridiculous that OneNote would classify my default cellular connection as metered, since the device is a PHONE. Assuming that all versions of Android have some concept of OS-level metering like Windows does is dumb, especially since a ton of Android devices are PHONES. You guys need to add more nuance to what it means for a connection to be metered if you want to provide this behavior.
        2) I find it ridiculous that OneNote tells users that their connection is metered in the first place. That type of thing is determined at the OS level, which the user has control over. You would think that they would know if their connection is actually metered or not. If the concern is to encourage users to use OneNote offline if they're on a 2G or 3G connection in a developing country, great, figure out how to cater to that case specifically. But it's irresponsible to take up 10-33% of the screen with a notification of a normal cellular connection and assume that the user is ok with that.
        3) Telling users to go file an "insight" at Uservoice is kinda insulting. This problem is a UX bug introduced in the last update and not an "insight" or a "suggestion" to throw into the suggestion box. It shouldn't be prioritized against those other suggestions. It needs to be rolled back, and if you guys want to reintroduce that behavior, then fix it and then reintroduce it. Expecting everyday users to google for the bug and then upvote it on Uservoice to fix it is laughable. This is a regression. Treat it as such.

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